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We offer exceptional customer care and will happily accept returns within 28 days of sale, provided that the item returned is in its original and unused condition, with all tags still attached and with all original packaging. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. Please therefore use adequate packaging to protect your package during transit of its return.
Simply fill in the returns form on the back of the invoice, indicating what you are returning and send it back to us at The Dragonfly, 111a Broughton Street, Edinburgh, EH1 3RZ, United Kingdom.
For our OVERSEAS customers: please make sure when you return your goods to us, your parcel clearly states that it is an unwanted item you are returning and duty has already been paid. This will ensure that your returned goods are not held in UK customs, which could otherwise result in delays in processing your refund.
Please Note
Due to hygiene reasons, we cannot accept the return of earrings, unless they are faulty.
Exchanges & Charges
We can exchange your order if you would prefer a different colour or size, as long as the item in question is in stock, please call us on 0131 629 4246.
Our returns policy complies with The Distance Selling Regulations. 
In the case of exchanges a re-delivery charge at our standard rate will apply.
We will, of course, refund delivery charges if there has been an error on our part or if the item received is faulty.
Faulty Items
Unfortunately manufacturing faults do occasionally occur, so if you believe an item to be faulty or it is not the item you have ordered we are happy to offer a full refund.
If you have a change of mind and wish to cancel your order please contact us as soon as possible. If your goods have not already been dispatched we will cancel your order and process a refund. In cases where the order has already been dispatched you will need to return the goods to us in order that we can process a refund. The cost of delivery will not be refunded in this instance.
Lost or Damaged in Transit
We cannot accept responsibility for any items lost or damaged in transit. We strongly advise that a proof of postage certificate (free at your post office) should be obtained when returning any item.